FAQs

Healthcare Professionals

  • Cann Compounding specialises in personalised compounded medications, including custom formulations for patients with unique medical needs, veterinary compounds and more. We offer non-sterile compounds as well as natural products tailored to individual requirements.

  • We create a variety of dosage forms including gummies, capsules, creams, ointments, oils, pessaries, suppositories and more. We can also offer customised delivery systems based on patient preferences or specific medical conditions.

  • Our state-of-the-art facilities adhere to strict local (APF, Pharmacy Board of Australia)  and international guidelines (USP, EP, BP) and we conduct rigorous quality assurance and testing to ensure all medications meet the highest standards for safety, potency and efficacy.

  • We provide tailored solutions, patient-specific formulations and expert consultations. Our pharmacists collaborate closely with prescribers to develop customised medications that cater to each patient’s unique needs.

  • Yes, we offer specialised formulations tailored to the unique needs of pets. Our veterinary compounding services aim to support veterinarians in providing high-quality care to animals.

  • Orders can be placed by sending your patient’s prescription via SMS or email to our Adelaide or Brisbane facilities. Our team processes prescriptions efficiently, ensuring quick turnaround times.

  • Yes, we provide pharmacy consulting services for healthcare professionals who need assistance with formulation development, regulatory compliance or patient case management. Our expert pharmacists are available to offer guidance and support.

  • Turnaround times vary based on the complexity of the formulation and the prescription volume. We strive to deliver prescriptions promptly while maintaining our strict quality standards. Most standard formulas are ready to be sent out within 48 hours of receiving an order.

  • Yes, we provide educational materials, including webinars, blog articles, and downloadable PDFs, to help prescribers stay informed about our products and the latest in compounding practices.

Patients

  • At this stage we only offer pharmacy services.

  • Compounding is the process of creating personalised medications tailored to your specific needs. You might need a compounded medication if you have allergies, require a different dosage form or need a medication that’s no longer commercially available.

  • You can send your e-prescription via SMS or Email to our Adelaide or Brisbane facilities. We’ll process your order and notify you once it’s ready for pickup or delivery.

  • The time frame depends on the complexity of the medication. We strive to deliver your medication as quickly as possible without compromising on quality.

    Most standard formulas are ready to be sent out within 48 hours of receiving an order.

  • Yes, we can fill repeat prescriptions. Please ensure your doctor has authorised repeats on your prescription. You can contact us via SMS or email to request a refill.

  • We create personalised medications for a wide range of conditions, including customised formulations for pain management, sleep and anxiety. We also compound veterinary medications for pets.

  • All our compounded medications are prepared in facilities that follow strict quality control measures. We adhere to Australian compounding guidelines and conduct rigorous testing to ensure your medication is safe for its intended use.

  • Yes, we offer pharmacy consultations to discuss your medication needs. Our experienced pharmacists work closely with your healthcare provider to ensure optimal outcomes and can provide guidance on the best options for your treatment.

  • We can create medications free from allergens like gluten, lactose or dyes. Just inform your healthcare provider or one of our pharmacists about your allergies, and we will customise the formulation accordingly.

  • Storage instructions vary depending on the formulation. Your pharmacist will provide clear instructions on how to store your medication to ensure its effectiveness and shelf life.

  • Yes, we offer delivery options for your compounded medications. When we receive your prescription, we will contact you about the available shipping options and delivery times.

  • Payment for customised medications are taken when you have confirmed your order. You can pay in-store using cash or credit card. Or we can send you a secure payment link to your phone or email for you to pay by credit card.